top of page

Webstore Return & Refund Policy 

We strive to ensure your complete satisfaction with every purchase you make on our website. We understand that sometimes circumstances may arise where you need to return a product or seek a refund. To provide you with a hassle-free shopping experience, we have established the following Return and Refund policy:



  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

  • Certain items such as perishable goods, personalized items, and downloadable software are exempt from being returned. We do not accept returns for these items unless they are faulty.


  • You have [X] days from the date of purchase to initiate a return request.

  • After [X] days have passed, unfortunately, we cannot offer you a refund or exchange.

    Return Process:

  • To initiate a return, please contact our customer support team via [contact information].

  • Provide your order details, reason for the return, and any supporting documentation or evidence if necessary.

  • Our customer support team will guide you through the return process, including providing you with a return authorization if applicable.

    Return Shipping:

  • If the return is due to a mistake on our part (e.g., wrong item shipped, damaged product), we will cover the return shipping costs.

  • In other cases, you will be responsible for paying the return shipping fees.

  • We recommend using a trackable shipping service to ensure the safe return of the product.

  • The shipping costs for the original order are non-refundable. 

    Refunds For Your Return:

  • Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item.

  • If the return is approved, we will process your refund within 5-10 business days.

  • The refund will be issued to your original method of payment unless otherwise specified.

  • Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider



    Faulty or Damaged Products:

  • If you receive a faulty or damaged product, please contact our customer support team immediately.

  • We may request additional information or evidence (such as photographs) to assess the issue.

  • If the fault or damage is confirmed, we will provide you with a refund, replacement, or store credit, depending on your preference.

    Order Cancellation:

  • If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as possible.

  • If the cancellation is processed successfully, we will issue a refund to your original payment method within 5-10 business days.

Please note:

  • We reserve the right to refuse a return or refund if the product does not meet the eligibility criteria outlined in this policy.

  • The Return and Refund policy is subject to change without prior notice, and the version in effect at the time of your purchase will apply.

If you have any further questions or require clarification regarding our Return and Refund policy, please do not hesitate to contact our customer support team. We are here to assist you.

Last updated: May, 2023

bottom of page