We want to do the best work possible for our customers. Please review the guidelines below to better understand how we coordinate orders. If you know what you're looking for, click the links below to jump to a section.
ORDER MINIMUMS (MOQ)
• Apparel - 48 piece minimum
• Direct Embroidery on Headwear - 48 piece minimum
• Patches on Hats - 72 piece minimum
• Koozies - 100 piece minimum
• Tote Bags - 48 piece minimum
• Promo Products - Varies by product, but most start at 144 piece minimum
• Event Based (tents, banners, signage, etc.) - MOQ on a per order basis
*Please note - If the size of your design changes, this will be considered a new order and will need to meet our MOQ.
TURN TIMES
Our normal turnaround time is 10 business days from quote approval and payment in full for apparel orders and direct embroidery orders.
Due to current demand - orders may take 12 - 15 business days to complete. Please let us know when your deadline is when contacting us.
For patches on hats, size labels, hem tags, and specialty application, allow 3 to 4 weeks for completion.
For some promotional products, turnaround times can vary, depending on the products needed. Turnaround times will be given during the quoting phase based on your specific product.
We will stay in communication with you for the duration of your order with updates on order completion and delivery. You are welcome to take advantage of our SMS updates. Just let us know at the time of placing your order, and we will add your cell to our system!
RUSH ORDERS
Rush Orders will be considered on a per-order basis. For rush orders, additional charges can be between 15%-100% depending on the situation. PLEASE LET YOUR ACCOUNT REP KNOW IF YOU REQUIRE A RUSH BEFORE YOUR ORDER IS PLACED. Our ability to rush an order depends on our current schedule, and while we do our best to offer rush services at all times, occasionally we will not be able to accommodate.
ARTWORK GUIDELINES
We prefer artwork in a vector format - .ai, .psd, .eps files will work as long as they are high resolution, at 300 dpi. Please specify colors and dimensions. If you are unsure, we are happy to assist.
We will provide a digital proof along with a detailed spec sheet at the time of quote approval.
Customers are responsible for copyright permissions, etc. Artwork deemed to be inappropriate may be rejected.
DESIGN SERVICES
Designs created from scratch start at $350, which includes 3 revisions and full rights to the design to use for any purpose.
For edits/additions to a design that is provided, this starts at $75/hr - This includes adding simple text.
You will be quoted for this service before we get started on your project.
THE QUOTING PROCESS
Once we have received all of the necessary order information and art files, we will build out and send the quote, mockup, and spec sheet for approval. If everything looks good, you will select the approval button at the top. Once selected, you’ll be sent an automated payment request. When our customer support team sees the approval and payment in full come through, we will begin moving forward with your order.
APPROVED QUOTES
Once your quote is approved, you will have one week from the quote approval date to pay for the order. If the order isn’t paid after the one-week timeframe, the quote will expire. You will be notified and reminded a few days prior to quote expiration. If we do not hear from you until after the one week of quote expiration and you are wanting to move forward with the same order, the original quoted per piece price may change.
INSIDE TAGS - SIZE LABELS - HEM TAGS
We are obsessed with a good shirt, and more so a brand that understands value! Part of that value is bringing your merch to life by fully branding it to make it yours. Inside tags, sewing in size labels, and hem tags are a great way to stand out and push your merch to the next level. For screen-printed inside tags, we require a 144 piece minimum per order.
For hem tags + sewing inside neck labels, we require a 300 piece minimum.
*Please note: We do not print inside tags on hoodies and garments with fleece lining.
DRINKWARE
We do our best to ensure shipments are as secure as they can be with proper packaging and padding. In the likelihood that you receive broken drinkware, please notify us and we can either credit or refund for those specific pieces. Although we do our best to provide you with exact quantities ordered, if you need exact quantities, be sure to over-order a few extras as we can not guarantee 100% safe arrival.
OFFENSIVE MATERIAL POLICY
We will review all designs that come through for each order for offensive material that doesn’t align with our company values or may subject our employees to discomfort. We will refuse any designs containing the following:
• Designs that promote intolerance based on race, religion, and sexual orientation, including sexually or racially derogatory language or imagery.
• Designs that glorify or promote violence towards humans or animals.
• Designs containing graphic sexual images.
• Designs that promote or glorify suicide.
• Designs containing material related to terrorist organizations.
• Designs that promote or glorify anyone who has been found guilty of violent or sexual crimes.
• Designs that contain gang affiliations.
CUSTOMER SUPPLIED GARMENTS
We do not offer contract printing services but are happy to connect you with a company that may be able to assist you.
TERMS + CONDITIONS
No exchanges on all orders. No returns accepted.
Please review your mock-up carefully on your quote! Garment, sizing of artwork, and ink colors are simulated in the digital proof to the best of our ability, with the understanding that colors and sizing vary slightly on digital viewing devices. If a perfect match is desired for ink color, the customer MUST supply Pantone (PMS) numbers.
By approving this mock-up, you agree that all sizing, ink colors, artwork, art placement, and specs noted in this document are correct.
Once confirmed, Life and Limb Printing assumes no further responsibility for corrections not implemented and/or requested on this document.
Customers are responsible for reviewing their order in its entirety upon delivery. If the customer notates, either by phone or by email, that there are any discrepancies with said order then it is also their responsibility to contact Life and Limb Printing within ONE WEEK of receiving the order with photo evidence of said discrepancies so management can advise and take the best possible action.
If the customer alters quantity, sells quantity, or can not provide proof of discrepancies prior to reaching out to Life and Limb Printing then LLP management can assume no fault or responsibility of the order in its entirety and the customer assumes all responsibility of the order, including errors in quantity or quality.
Turn around times do not begin until the order has been approved and paid for unless otherwise noted.
STATUTE OF LIMITATIONS
If you are unhappy with any part of your order, we will need that claim submitted to one of our account managers within 1 week of delivery in order to be considered. Any claims outside of that window will not be considered.
